Event Refund and Cancellation Policy
Tickets purchases for all Festival events are non-refundable.
The Festival reserves the right, at its sole discretion, to cancel any event due to storm, power outage, flood, war, civil unrest, fire, earthquake or any other circumstance deemed beyond the Festival's control. If an event is cancelled and the Festival is unable to re-schedule it, advance tickets are refunded. If the event can be re-scheduled, the Festival will offer replacement tickets to that event and, if the advance ticket holder is unable to attend at the new date and time, a refund of the face value of the ticket will be given.
Our policy is to suspend all movie screenings during severe storms and power outages until electrical power is stable and restored in order to protect projection and audio equipment from potentially permanent damage. If an event is suspended during a show, the Festival will, at its sole discretion, resume the show after a delay, cancel the event, or re-schedule it. If the show resumes after a delay, no refunds are given. If the event is re-scheduled, replacement tickets will be offered to the audience and, if a ticket holder is unable to attend the replacement event, a refund will be given electronically or by check. If the event is cancelled entirely, each audience member is entitled to a refund. In the event of a cash ticket purchase at the door, the ticket holder must have left his or her name with a Festival organizer at the event as proof of purchase.